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RMA Planner

Responsibilities:

  • Planning

    - Support service engineer and application engineer to provide perfect service to customer
    - Work with CSR (customer service) team to communicate status on open service requests and control inventory
    - Work with LCO teams globally to communicate status on open issues
    - Work with RMA Planners in Penang and Hungary to understand Replacement pools and set strategy for China
    - Create RMA process for China Service Center
    - Spare part inventory management and disturb delivery
    - Create Service Requests for LCO Service related items
    - Manage Product lifecycle, including EOL impact, product recall

    - RMA admin tasks such as check backlog, run reports, do paperwork

     

    • Logistic

    - Work with broker of Customs clearance to support Repair & Return, bonded warehouse process
    - Planning and Customs clearance support for component import, test station import
    - Manage CMs (custom manufacturer) and push them to import, export, and schedule service
    - Manage calibration, ECO for existing inventory stock

     

    Requirements:

    - Excellent spoken English skills
    - Bachelor degree in International Trade, Economics, Business, English or logistic
    - Two years working experience in planer or logistic, customs clearance, customer service
    - Experienced in RMA or customer service process. Able to create and optimize new process
    - Can handle challenges of work
    - Ability to drive projects to improve processes
    - Logistic background is preferred
    - Be familiar with ERP or Oracle system
    - Quick Learner and Excellent execution Skill
    - Patient, Outgoing Personality and Teamwork spirit

     

    If you are ready for an exciting career with excellent growth opportunities, please send your resume in both English and Chinese with transcript, related certificates and salary expectation to: china.jobs@ni.com

    Please indicate the position you are applying for.

    Please indicate GPA and the rank in your class.