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On-Site Customer Engineer

 

Core Job Responsibilities

  • Advanced Customer Support for Service Agreements
    o Perform Preventive and Corrective Maintenance on site at customers’ facility
    o Tracking and driving large system customer escalations to resolution
    o Report out to customers and internal management on issues and resolutions
    o Provide first-responder technical support for Service Agreement customers
    o Provide feedback to development team regarding system enhancements
  • Customer Management
    o Proactive contact with customer line management and engineering to arrange work, identify issues, and support production
    o Providing start-up assistance to ensure key customers successful application development
    o Teaching custom training covering topics that are relevant to a customer’s application
    o Provide these services on-site (90+% Travel)

Position Requirements

  • Work Experience
    o 1 - 3 years experience as a systems integrator, applications engineer, or test engineer
    o Preferred candidates will have experience in NI product support and/or application; thorough understanding of support standards and practices in Test and Measurement industry; deep familiarity with NI products; and project management experience.
    o Experience at contract manufacturers is a plus
  • Knowledge, Expertise, and Skills
    o Required
     - Undergraduate or graduate engineering degree, EE, CompE, or CS preferred
     - Either broad technical knowledge of NI product line and platforms, or broad technical knowledge of automated test (ATE) and/or distributed I/O applications
     - Ability to effectively troubleshoot, identify, and solve application-specific system level problems
     - Ability to integrate individual pieces together into a functioning system
     - Understanding of technical practices in Test and Measurement instrumentation application
     - Demonstrated success in customer support and/or field engineering
     - Ability to communicate both orally and in writing in various circumstances; both in English and Chinese
     - Personal fit with culture of NI and the Hardware Services Team
    o Preferred
     - Understanding of NI technology
     - Experience in project management
  • Performance Factors
    o Flexibility and comfort with uncertainty as is normal in an emerging business area
    o Interpersonal skills that enable successful cross-functional and customer interaction
    o Possess strong work ethic and drive to succeed
    o Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
    o Adheres to high standards of professional conduct
    o Works effectively with customers
    o Organization - coordinates activities with others to achieve results and to influence without control

If you are ready for an exciting career with excellent growth opportunities, please send your resume in both English and Chinese with transcript, related certificates and salary expectation to: china.jobs@ni.com

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