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Applications Engineer Specialist

Responsibilities:

 

  1. Advanced Customer Support for Service Agreements
  • Tracking and driving large system customer escalations to resolution
  • Report out to customers and internal management on issues and resolutions
  • Perform Preventive and Corrective Maintenance on site at customers’ facility
  • Provide first-responder technical support for Service Agreement customers
  • Overseeing support for large strategic customers in the region
  • Proactively supporting large system customers to reduce future potential critical support issues
  • Provide feedback to development team regarding system enhancements
  1. Customer Management
  • Proactive contact with customer line management and engineering to arrange work, identify issues, and support production
  • Providing start-up assistance to ensure key customers successful application development
  • Teaching custom training covering topics that are relevant to a customer’s application
  • Provide these services on- or off-site (50% Travel)

 

Education Requirements:


Bachelor’s Degree in EE, CS, or CompE

 

 

Skill/Experience Requirements: 

 

 

  1. Work Experience
  • 3+ years experience as a systems integrator, applications engineer, or test engineer
  • Preferred candidates will have experience in NI product support and/or application; thorough understanding of support standards and practices in Test and Measurement industry; deep familiarity with NI products; and project management experience.
  • Experience at contract manufacturers is a plus
  1. Knowledge, Expertise, and Skills
  • Required

-       Undergraduate or graduate engineering degree, EE, CompE, or CS

-       Strong programming skills

-       Either broad technical knowledge of NI product line and platforms, or broad technical knowledge of automated test (ATE) and/or distributed I/O applications

-       Ability to effectively troubleshoot, identify, and solve application-specific system level problems

-       Ability to integrate individual pieces together into a functioning system

-       Deep understanding of technical practices in Test and Measurement instrumentation application

-       Demonstrated success in customer support and/or field engineering

-       Ability to communicate both orally and in writing in various circumstances; both in English and Chinese

-       Personal fit with culture of NI and the Hardware Services Team

  • Preferred

-          Deep Understanding of NI technology

-          Experience in project management

  1. Performance Factors
  • Flexibility and comfort with uncertainty as is normal in an emerging business
  • Interpersonal skills that enable successful cross-functional and customer interaction
  • Possess strong work ethic and drive to succeed
  • Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
  • Adheres to high standards of professional conduct
  • Works effectively with customers via phone, e-mail, webinars, and on-site
  • Organization - coordinates activities with others to achieve results and to influence without control